All Malan Made products are made to order and take time to complete. You will receive an email proof of your silhouette that must be approved before we can create and ship your product. In addition, the turnaround time for custom necklaces is usually 3-4 weeks. Please email us with any questions about your order to firstname.lastname@example.org.-----
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We will send a proof of your cameo silhouette before creating your project. To be eligible for a full refund, you must notify us before you send written agreement to your proof. We want you to be completely happy with your purchase, so we will work with you. If you receive your completed item and would like to see changes, please email us and we can work out an exchange or give store credit.
Please mail returns/exchanges to:
660 N Neely Street
Gilbert, AZ 85233
Refunds (if applicable)
We will send you an email to notify you that we have processed your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.